Privacy Policy — Biya Decor

At Biya Decor, we know you’re trusting us with more than just an order when you shop for curtain fabrics, sofa fabrics, or reach out for a wholesale quote. This page explains, in plain language, what information we collect, why we collect it, and how we protect it.

This applies to anyone visiting our website or working with us, wherever you’re based — the US, Canada, the UK, Australia, Europe, the Middle East, or anywhere else.

What We Collect

  • Your details — name, email, phone number, and shipping/billing address
  • Order information — fabric selections, curtain measurements, custom requirements, and payment details (handled securely through our payment provider, not stored by us)
  • Wholesale inquiries — business name, order volume, and contact info
  • Website activity — pages you visit, how you found us, and basic device/browser info, mostly through cookies
  • Messages you send us — through contact forms, email, or chat

Why We Collect It

Simply put: to run the business well and take care of you as a customer.

  • Process and ship your order
  • Handle wholesale quotes and partnerships
  • Schedule local curtain installations
  • Answer your questions and give fabric advice
  • Send order updates, and newsletters if you’ve opted in
  • Improve our website and catch technical issues
  • Meet our legal and tax obligations

We don’t sell your data. Full stop.

Who We Share It With

Only the people who need it to get your order to your door: our payment processor, shipping couriers, and — if you’ve booked one — our local installation team. We may also disclose information if the law requires it. Anyone handling your data on our behalf is required to keep it secure and use it only for that purpose.

Cookies

We use cookies to remember your cart, understand how people use our site, and make your experience smoother. You can turn cookies off in your browser settings, though some features (like your saved cart) may stop working properly.

Keeping Your Data Safe

We use encrypted checkout and limit who on our team can access customer data. That said, no system connected to the internet is 100% risk-free, and we can’t promise absolute security — only that we take it seriously and keep only what we need, for as long as we need it.

Your Rights

Wherever you’re located, you generally have the right to:

  • Ask what data we hold about you
  • Correct anything inaccurate
  • Request that we delete your data
  • Opt out of marketing emails at any time
  • Ask for a copy of your data in a portable format

If you’re in the EU/UK, this falls under GDPR — you also have the right to complain to your local data protection authority. If you’re in California, you’re covered under the CCPA — we don’t sell personal information, and you can request access or deletion anytime. If you’re in Canada, PIPEDA gives you the right to access and correct your information. If you’re in Australia, the Australian Privacy Principles apply, with the same access and correction rights.

To use any of these rights, just email us — details below.

A Few More Things

  • International orders: since we serve customers worldwide, your data may be processed outside your home country. We handle it responsibly wherever it travels.
  • Children: our site is built for adults and businesses. We don’t knowingly collect data from anyone under 16.
  • Other websites: if a link takes you off our site (like a payment gateway or social page), their privacy policy applies there, not ours.
  • Changes: if this policy ever changes, we’ll update the date at the top. Worth a glance now and then.

Questions? Reach Out.